Why our team built Heyloha: AI agents that handle customer conversations 24/7
What is Heyloha?
Heyloha is an AI-powered customer service platform that uses large language models to answer customer questions through both chat and phone calls. Our team built Heyloha to solve a fundamental problem: businesses lose customers to slow response times, teams get overwhelmed by repetitive questions, and scaling customer support is expensive.
The problem Heyloha solves
Customer support challenges in 2025
Businesses face several critical customer service challenges:
- Customers expect instant answers 24/7, but human teams cannot maintain round-the-clock availability
- Support teams spend hours daily answering the same questions repeatedly
- During peak hours, missed calls mean lost leads and revenue
- Hiring additional support staff for basic inquiries is not cost-effective
- Traditional chatbots provide scripted responses that frustrate customers
How Heyloha works: AI chat and phone agents
AI chat agent for websites
Heyloha's AI chat agent deploys directly on your website and provides instant answers to customer questions. The system automatically reads and learns from your website content, creating a knowledge base without manual programming.
Key features:
- 24/7 availability with no downtime
- Automatic website content ingestion
- Additional knowledge sources (FAQs, documents, product information)
- Complete conversation logging and labeling
- Visibility into customer questions and concerns
AI phone agent
The AI phone agent answers incoming telephone calls using natural voice synthesis and real-time response generation. This feature handles common customer inquiries without hold music, transfers, or voicemail.
Experience it yourself: Call +31 970 102 757 79 to speak with our AI phone agent.
Phone agent capabilities:
- Natural, conversational voice
- Real-time question understanding and response
- Intelligent conversation flows
- Immediate answers to frequently asked questions
- No call queues or busy signals
Measurable business results
Heyloha delivers quantifiable improvements in customer service metrics:
Conversion rate: 23% increase in conversions (based on Glassix research on AI chatbot implementation)
Support efficiency: 70% reduction in repetitive customer questions (from Heyloha client case studies)
Time savings: Approximately 10 hours per week saved for support teams (calculated from 30 daily questions × 4 minutes saved per interaction)
Implementation and setup
Quick deployment
Heyloha launches in 30 minutes, not 30 days. No technical expertise required. The AI automatically ingests website content and begins handling customer conversations immediately.
Human handoff system
The AI resolves 90% of customer conversations independently. For complex issues requiring human judgment, the system seamlessly transfers conversations to team members with full context, eliminating customer frustration from repeated explanations.
Complete visibility and analytics
Every AI conversation is recorded, searchable, and automatically categorized. This provides insights into:
- Customer pain points and common questions
- Product or service gaps
- Seasonal trends in customer inquiries
- Opportunities to improve knowledge base content
Roadmap: future Heyloha features
Email AI integration
Coming soon: AI-powered email management that drafts response suggestions, maintains conversation context, and routes complex inquiries to appropriate team members.
WhatsApp business integration
Planned feature: AI responses on your WhatsApp Business number, providing 24/7 messaging support on the platform where customers prefer to communicate.
Why businesses choose Heyloha
Scalability without headcount
Customer service scales automatically as business grows. Handle 100 or 10,000 monthly inquiries without proportional increases in support staff.
Never miss a lead
Customers who contact you outside business hours receive immediate responses instead of finding competitors who are available.
Free up human teams
Support staff focus on complex problem-solving, customer relationships, and high-value interactions instead of answering routine questions.
Customer satisfaction
Zero wait times and instant answers improve customer experience compared to traditional support queues.
Getting started with Heyloha
Free 14-day trial
Test Heyloha with a no-commitment 14-day trial. No credit card required. Deploy the system and monitor results in your specific business context.
Flexible pricing plans
Heyloha 100 package: 100 monthly credits (€59/month)
- 1 credit = 1 chat conversation or 1 phone minute
- Suitable for small to medium businesses
Makelaardij add-on: Real estate-specific features (€40/month)
- Property valuations
- WOZ value information
- Energy labels
- Location data
Monthly scaling: Adjust your plan up or down based on actual usage. No long-term contracts.
Real-world applications
Common use cases
E-commerce: Product questions, order status, return policies, shipping information
Professional services: Appointment scheduling, service descriptions, pricing information, consultation requests
Real estate: Property valuations, market data, viewing schedules, listing information
SaaS companies: Feature questions, pricing comparisons, technical requirements, trial signups
Healthcare: Appointment booking, insurance questions, location information, service availability
Technical details
What makes Heyloha different from traditional chatbots
Traditional chatbots follow decision trees and scripted responses. Heyloha uses large language models (LLMs) to understand conversational context, intent, and nuance. This enables natural conversations that adapt to customer needs rather than forcing customers into predetermined conversation paths.
Data security and privacy
Customer conversations are encrypted and stored securely. Businesses maintain full control over their data and can export conversation logs at any time.
Team and company
Heyloha is developed by a team dedicated to making AI customer service accessible and effective for businesses of all sizes. We focus on practical implementation, measurable results, and continuous improvement based on real-world usage.
Our team combines expertise in:
- Natural language processing and large language models
- Customer service operations and best practices
- Software engineering and system architecture
- User experience design
Contact and demo
Try the AI phone agent: Call +31 970 102 757 79
Website: heyloha.ai
Free trial: Start your 14-day trial at heyloha.ai/prijzen
Questions: Contact our team through the website or experience our AI chat agent directly on heyloha.ai
Frequently asked questions
How long does implementation take? Heyloha deploys in approximately 30 minutes. The AI automatically reads your website content during setup.
What languages does Heyloha support? Heyloha supports multiple languages including Dutch and English, with additional languages available based on customer needs.
Can I customize the AI's responses? Yes. Add custom knowledge sources, adjust tone, and define specific response patterns for your business.
What happens if the AI does not know the answer? The system either transfers to a human team member or clearly communicates that it needs to escalate the question.
How do credits work? Each credit represents either one complete chat conversation or one minute of phone time. Usage is tracked in your dashboard.
Can I cancel anytime? Yes. Heyloha operates on a monthly subscription with no long-term contracts.
Stefan Hoogers | Team Heyloha
Building AI customer service